Unsolicited Callers May Soon Have To Pay Heavy Fine To Victim Consumers – Unwanted Call
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It will now be difficult for telemarketing companies and vendors to harass customers through repeated unsolicited phone calls and messages. However, if they are found doing so, they will face severe fines. According to sources, the Ministry of Consumer Affairs has started preparations for this.
According to reliable sources, the consumer affairs ministry has started consultations on imposing fines on telemarketing companies and sellers who harass customers through phone calls and messages. Sources said that the caller who indulges in making unwanted calls will have to pay a hefty fine. The fine amount can go up to Rs 100 per call. Apart from this, the special thing is that the fine that will be collected from these people will not be deposited in the government treasury, but will be given to the person who has been harassed by phone or by calling or messaging.
Significantly, the Telecom Regulatory Authority of India (TRAI) has made strict rules to prevent unwanted calls or messages. Despite clear norms, consumers still face repeated unsolicited calls from sellers and telemarketers. TRAI has disconnected thousands of connections, but no result is being seen. Many people associated with telemarketing have invented innovative ways to harass customers and catching such people has become beyond the power of the government. According to TRAI, after the implementation of Telecom Commercial Communication Customer Preference Regulation on September 27, 2011, TRAI’s efforts were in vain. However, TRAI has controlled the problem of calls and unwanted SMS from the DND (Do Not Disturb) registry to a great extent.
Apart from this, the Ministry of Consumer Affairs has recently banned the service charges levied by hotels and restaurants. Apart from this, the ministry has also recently cracked down on fake reviews run and promoted by some ed-tech companies.